We are pleased to offer our customers complimentary international express shipping to ensure the best possible experience. Our dresses are delivered using reputable courier services, including DHL, FedEx, UPS, TNT, DPD, and EMS. Shipping times are as follows: for Europe, delivery usually takes between 1-7 working days; for the USA, Canada, Australia, Asia, and Africa delivery may take 2-12 working days.

If the dress you order is not custom-made and is available in a standard size, it will be shipped within 3-7 business days. However, if the desired design or size is unavailable, or if you are ordering a custom-sized dress, please place your order at least two months in advance to ensure timely delivery for your special event. For more information on production times, please reach out to our team. If a particular size is not available, customers can always contact us to inquire about restock availability.

Once your order has been shipped, you will receive an email containing all the necessary information. You can track the status of your order through your profile in our online store or directly via the provided tracking number.

Once your order is submitted, you will have up to 7 days to cancel or make changes. This policy applies to orders of available dresses in standard sizes. For couture gowns made to your personal measurements, cancellations can be made within 24 hours of order submission, as we commence production immediately due to the extended production time.

Once an order is submitted, customers have up to 7 days to cancel or make changes. This policy applies to orders of available dresses in standard sizes. For couture gowns made to personal measurements, cancellations can be made within 24 hours of order submission, as production commences immediately due to the extended production time. For further assistance or any questions regarding orders, customers are encouraged to contact our customer support team, who will be happy to assist with any concerns or inquiries.

Orders can be returned within 7 days of receipt, provided that all tags are intact and the product is in perfect condition. Customers will need to cover the shipping costs and any additional expenses related to customs and the return process. Once the returned product is received, an automatic refund will be issued to the original payment method, which may take between 5-14 business days to process. Please note that sale items and custom orders are non-returnable. For exchange requests, customers should contact our customer support team for assistance.

At Caviar Couture, we are dedicated to redefining luxury in fashion through our Made-to-Measure concept. Our custom-made dresses are crafted at no additional cost, allowing our customers to indulge in the ultimate personalized elegance. This exclusive service ensures that every client receives a garment tailored to perfection, reflecting their unique style and sophistication, without incurring any extra charges.

To ensure your dress is made according to your personal measurements, please provide the following details in centimeters (cm):

• Bust

• Underbust

• Waist

• Hips

• Height of bust (measured from your shoulder to the highest point of your bust)

• Cup Size

• Length of skirt (measured from the waist to the floor; take this measurement with heels if you plan to wear your dress with them)

• Width of shoulders

• Shoulder to waist

• Sleeve Measurements (if applicable: include length, as well as biceps, elbow, and wrist sizes)

• Neck circumference

• Arm length (from shoulder to wrist)

• Armhole circumference

• Upper arm circumference

• Waist to hip

• Back length (from the nape of the neck to the waist)

It is crucial that all measurements are taken accurately. Caviar Couture cannot be held responsible for incorrectly provided measurements. To ensure precision, we recommend visiting a professional seamstress.

We offer custom-made dresses tailored to your specific design preferences. To proceed, please provide us with a sketch or photo of the design you have in mind. Our team will review your submission and confirm whether we can create it, as well as provide an estimated timeframe for completion. Upon confirmation, we will arrange a personal or online meeting (depending on your location) with the designer of our fashion house. During this consultation, the designer will assist in refining your sketch, offer expert advice, and turn your idea into a real-life creation. Kindly send your inquiry to our team, which promptly evaluate your request.

Our website is fully secured with RSS, 3D, and PSD2 protocols, ensuring that all online payments on our platform are safe. We do not save, store, or keep your card information, providing an additional layer of security for our customers.

You can make payments in our online store using debid/credit cards - Visa, Mastercard, American Express and Apple Pay.