Privacy policy

Privacy Policy

This Privacy Policy describes how KAVIAR LTD (Caviar Couture) (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase through our website www.caviar-couture.com (the “Site”).

1. Data Controller

The controller responsible for your personal information is:

KAVIAR LTD (Caviar Couture)
UIC: 204789794
Registered office: Sofia, Ovcha Kupel 2, block 18, floor 15, apt. 70, Bulgaria
✉ info@caviar-couture.com
☎ +359 878 400 301

2. What Information We Collect

  • Device information: browser type, IP address, time zone, cookies, pages viewed, interactions with the Site. (Collected automatically via cookies, log files, pixels.)
  • Order information: name, billing address, shipping address, payment details (including credit card or PayPal info), phone number, and email address.
  • Account & client communication: information provided when creating an account, booking an appointment, or contacting us.
  • Measurement & customization data: if you provide personal body measurements or preferences for custom orders, we will process them solely to fulfill your order.

3. Purposes of Processing

We process your personal data for the following purposes:

  • To process and deliver your orders, including payment, shipping, and invoicing.
  • To provide customer service and respond to inquiries.
  • To personalize your experience and offer relevant content or services.
  • To comply with legal obligations, such as tax and accounting laws.
  • To send you updates and promotional communications (only if you have given consent).

4. Legal Basis (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds for processing your data:

  • Your consent (for marketing and promotional messages).
  • Performance of a contract (to process and deliver your order).
  • Compliance with legal obligations (e.g., tax laws, consumer rights).
  • Legitimate interests (fraud prevention, improving our services).

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above:

  • Order & contract data: kept for 5 years to comply with tax and accounting obligations under Bulgarian law.
  • Marketing communications: kept until you withdraw your consent (unsubscribe).
  • Measurement data: deleted once no longer necessary for your order, unless you request we store it for future orders.

6. Sharing Personal Information

We share your personal data only with trusted partners and service providers, such as:

  • Shopify Inc.: our e-commerce platform. (View Shopify Privacy Policy).
  • Payment processors: Stripe, PayPal, and other secure providers.
  • Logistics partners: DHL, FedEx, TNT, DPD, and others for global shipping.
  • Regulatory authorities: if required by law.

We do not sell or rent your personal data to third parties.

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and provide personalized content and advertisements. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

8. Your Rights

Under GDPR, you have the following rights:

  • Right of access – to know what personal data we hold about you.
  • Right to rectification – to request corrections to inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”).
  • Right to restrict or object to processing, including direct marketing.
  • Right to data portability – to request a copy of your data in a structured, machine-readable format.
  • Right to withdraw consent at any time (without affecting past processing based on consent).
  • Right to lodge a complaint with the Bulgarian Commission for Personal Data Protection.

9. International Data Transfers

Your personal information may be transferred outside of the European Economic Area (EEA), including to Canada and the United States, through Shopify and other service providers. In such cases, appropriate safeguards (e.g., EU Standard Contractual Clauses) are applied to ensure GDPR-level protection.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. The most current version will always be posted on this page.

11. Contact

For questions, requests, or complaints regarding your personal data, please contact us at:

KAVIAR LTD (Caviar Couture)
Ovcha Kupel 2, block 18, floor 15, apt. 70
Sofia, Bulgaria
✉ info@caviar-couture.com
☎ +359 878 400 301

Last updated: October 2025